Namecheap Internal Ops

Engineering & SRE · Internal only

Run hosting infrastructure like the team that's on call for it.

A hands-on workshop for Namecheap engineers covering shared & VPS provisioning internals, incident response drills, and the automation patterns our hosting platform runs on. Bring a laptop — every session ends with something you built.

Reserve a seat See the agenda
Date
Aug 12–13, 2026
Location
Phoenix HQ, Bldg 3 · + remote
Seats
40 total, 17 reserved
Hosting PlatformSREProvisioningSupport EscalationInfra Automation

Two days, four tracks

Sessions run in parallel — pick per block on the day, or follow one track end-to-end.

Day 1 · Aug 12

Foundations & provisioning

  1. 09:00Kickoff — hosting platform architecture overview
  2. 10:00Shared hosting internals: cPanel account lifecycle
  3. 11:30VPS provisioning walkthrough (root vs. jailed environments)
  4. 13:30Lab: provision a test account end-to-end
  5. 15:00DNS & zone propagation edge cases
  6. 16:30Day 1 wrap + Q&A
Day 2 · Aug 13

Operations & incident response

  1. 09:00Reading the fleet: metrics, logs, alert triage
  2. 10:30Incident drill — simulated node degradation
  3. 13:00Automation patterns: idempotent playbooks
  4. 14:30Escalation handoffs: support & SRE boundaries
  5. 15:30Capstone: postmortem writing exercise
  6. 16:30Closing + certificates

Choose your depth

Track A

Platform internals

How shared hosting accounts, resource limits, and jailed shells are actually implemented under the hood.

Track B

VPS & automation

Provisioning pipelines, config management, and writing idempotent scripts that are safe to re-run.

Track C

Incident response

Reading dashboards under pressure, triage priorities, and drafting a postmortem that holds up.

Track D

Support handoff

Where SRE ownership ends and support begins — and how to write a handoff ticket that doesn't bounce back.

Logistics

  • Format — In-person at Phoenix HQ, Bldg 3, Room 210. Remote attendees join via the internal Zoom bridge (link sent after signup).
  • Prerequisites — SSH access to the sandbox cluster (request via IT ticket if you don't have it), laptop with a terminal.
  • Capacity — 40 in-person seats, unlimited remote. In-person seats are first-come, first-served.
  • Recording — Day 2 incident drill is not recorded (live systems). All other sessions are recorded and posted internally within 48 hours.

Questions before signing up?

Reach the organizers on #hosting-workshop internally, or email hosting-workshop@namecheap-internal.example.